Centre Officer

About the Role

The Centre Officer is a full-time, on-site role based in Mumbai, responsible for the smooth day-to-day functioning of one or more child care centres. This role oversees centre operations, including facility upkeep, adherence to hygiene and safety standards, and coordination with hospital partners for patient schedules and transport.

Key Responsibilities

• Oversee centre operations, including facility upkeep.
• Ensure adherence to hygiene and safety standards.
• Coordinate with hospital partners for patient schedules and transport.
• Support families by providing clear information about centre rules, services, and available resources.
• Facilitate access to counseling, educational activities, and community programs.
• Maintain records.
• Prepare basic reports.
• Help monitor compliance with organizational policies and quality benchmarks.
• Work closely with colleagues, volunteers, and external partners to ensure a supportive environment.

Qualifications

• Operational and administrative skills, including centre management, documentation, and basic reporting.
• Strong interpersonal and communication skills to engage sensitively with children, caregivers, hospital staff, and partners.
• Ability to coordinate logistics such as housing allocation, transport schedules, and resource distribution.
• Skills in community engagement, including organizing educational, recreational, and support activities for families.
• Attention to hygiene, safety, and compliance standards within a residential care environment.
• Bachelor’s degree in social work, psychology, hospitality, management, or a related field preferred.
• Prior experience in NGOs, healthcare support, social services, or centre/facility management is an advantage.
• Comfort working in emotionally demanding situations and a demonstrated commitment to child welfare and equity.
• Proficiency in English and local languages spoken in Mumbai.
• Basic computer skills (email, spreadsheets, documentation).