Team Member

About the Role

Tata Communications is redefining connectivity with innovation and intelligence, driving the next level powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services. We are envisioning a New World of Communications.

Key Responsibilities

• Responsible for all aspects of project/program management for assigned external customer-facing and internal non-customer-facing projects/programs.
• Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control.
• Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables.
• Primary point of contact on-site between Customer, Field partner, and offshore project team.
• Lead cross-functional delivery teams to achieve deliverables and business benefits.
• Track progress against the baseline plan and report alerts to the project organization when problems can impact customer commitments.
• Escalate all issues to the management chain.
• Responsible for change request, planned events, managing changes, and adhering to the defined change management system.
• Ensure requirements documentation is established by milestone dates.
• Coordinate with respective teams/stakeholders for process documentation if needed.
• Load artifacts into customer systems per established process.
• Create and manage detailed project plan.
• Monitor and control the performance and quality of the project to meet deliverables.
• Hold regular progress & stakeholder meetings, stage review meetings, and closure meetings.
• Ultimately responsible for successful end-to-end delivery of the project.

Knowledge and Experience

• Project Planning & Management: Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within scope, schedule, and cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
• Communication: Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.
• Customer Relations: Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution associated with technical, business, or personnel situations. Builds partnership relations with support groups and customers while instilling confidence. Ensure customer understands their responsibility in transition and provides formal acceptance of deliverables.
• Fluent in English: Excellent oral and written communication.
• Basic knowledge of communication and networking technologies.
• Working independently with minimal supervision in a non-structured environment.
• Interpersonal skills to work with other departments/subsidiaries and clients to develop timelines for project deliverables, set proper expectations, and deliver updates on project status.
• Prior experience interfacing directly with customers, project managers, and internal/external organizations.
• Able to learn and apply new knowledge and project management expertise to business needs.
• Large business customer interface experience.
• Strong organizational skills.
• Ability to quickly assimilate knowledge from outside own area of expertise.
• Multi-tasking, Action oriented.
• Ability to handle a large volume of work items to ensure nothing is overlooked.
• Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines.
• Flexible, analytical, stress resistant, and able to work under pressure.
• Able to work in an autonomous fashion.
• Able to handle multiple projects concurrently.
• Experience working with telecommunications carriers.