O2C Global Process Expert

About the Role

The O2C Global Process Expert will drive the standardisation, optimisation, and governance of end-to-end Order-to-Cash (O2C) processes across Experian's global operations. This role reports to the Global Process Owner (GPO) and partners closely with Finance, Global Finance Services (GFS), Technology, and Transformation teams. The individual will translate business requirements into scalable process solutions, balancing operational efficiency, control, compliance, and customer outcomes.

Key Responsibilities

• Lead end-to-end O2C process assessments, identifying opportunities for standardisation, automation, control enhancement, and operational efficiency across invoicing, accounts receivable, cash application, collections, and customer master data.
• Translate global process standards into business requirements, process designs, functional documentation, and regional implementation activities, ensuring alignment with approved operating models.
• Partner with Finance, Operations, Technology, and Transformation teams to define requirements, evaluate solutions, support testing, and drive successful delivery of process improvement initiatives.
• Support governance, prioritisation, and demand management activities by assessing business cases, identifying risks and dependencies, and providing recommendations to the Global Process Owner.
• Use process data, operational metrics, and performance insights to monitor adoption, measure outcomes, and identify continuous improvement opportunities across the O2C landscape.

Requirements & Tech Stack

• Deep understanding of end-to-end Order-to-Cash processes, including invoicing, collections, cash application, credit management, and customer master data.
• Experience working with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent enterprise finance systems.
• Proficiency in process mapping, root-cause analysis, process performance measurement, and continuous improvement methodologies.

Qualifications

• Significant experience in Order-to-Cash (O2C), Accounts Receivable, Shared Services, Finance Operations, or Global Business Services environments.
• Proven experience leading process improvement, transformation, standardisation, or operational excellence initiatives across multiple regions or business units.
• Experience defining business and functional requirements, process mapping, future-state design, and business readiness activities.
• Strong understanding of financial controls, audit requirements, compliance frameworks, and process governance within finance operations.
• Experience supporting large-scale business change, ERP, finance transformation, or process optimisation programmes.