Telesales Executive
Hong sau Resorts
Greater Bengaluru Area3h agovia LinkedIn
About the Role
This is a full-time, in-house role for a Telesales Executive at Hong Sau Resort. The executive will engage with prospective and existing guests via phone, email, and messaging platforms to promote resort packages and services, respond to inquiries, and convert leads into confirmed bookings.
Key Responsibilities
- Qualify leads.
- Explain room types, amenities, and offers.
- Update booking and customer records.
- Follow up on inquiries to maximize occupancy and revenue.
- Coordinate with the on-site reservations and operations teams.
- Handle basic customer support queries.
- Provide clear, courteous information to ensure a positive pre-arrival experience.
- Meet individual sales targets.
- Maintain high standards of professionalism and guest satisfaction.
Requirements & Tech Stack
- Communication skills (clear spoken and written English).
- Customer Service and Customer Support skills.
- Lead Generation and Sales skills.
- Basic computer literacy.
- Familiarity with CRM or booking systems.
- Ability to manage records accurately.
- Ability to work remotely with reliable internet connectivity.
- Ability to manage time effectively.
- Consistent availability during assigned shifts.
Qualifications
- Minimum educational qualification of a high school diploma or equivalent.
- Further education in hospitality, business, or marketing is an advantage.
- Previous telesales, hospitality, or travel industry experience is preferred but not mandatory.
- A customer-centric approach and willingness to learn are essential.