Room Attendant / Housekeeper

About the Role

Responsible for the cleanliness and overall appearance of guest rooms and surrounding corridors.

Key Responsibilities

• Courteously and pleasantly respond to guest needs and requests.
• Assist teams when needed, embodying the "ONE TEAM. ONE VISION." philosophy.
• Provide innovative ways to align with the mission to be the best, most respected hotel company in America.
• Promote and engage in internal growth programs.
• Continuously exemplify and live by the company culture.
• Meet/exceed company goals and three metrics.
• Adhere to all Vision Hospitality Group, Inc. and property-specific brand standards.
• Maintain cleanliness of guest rooms and public areas.
• Report deficiencies in rooms or public areas, and out-of-order equipment to the maintenance department.
• Make beds neatly with fresh linens.
• Pick up trash from the floor and empty trash from waste cans.
• Clean mirrors, shelves, doorframes, and furniture with a damp cloth.
• Dust light fixtures, windowsills, and baseboards.
• Arrange furniture properly.
• Clean bathrooms, scrubbing basins, bathtubs, toilets, and tile floors with a damp rag and detergent.
• Disinfect surfaces in bathrooms.
• Replenish supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories).
• Place clean towels on racks.
• Vacuum each room and hallway.
• Report to the Executive Housekeeper:
• Rooms vacated and clean.
• Rooms occupied and clean.
• Any other discrepancies.
• Any unusual conditions of furniture or room repairs needed.
• Maintain a clean and attractive work area, uniform, and person.
• Possess knowledge of fire alarm and evacuation procedures.
• Be responsible for the security of guests, fellow associates, and hotel assets.
• Perform any other required duties as requested by the General Manager.
• Keep confidential the business functions of the company, including financial status, customer/guest information, and associate issues.

Requirements & Tech Stack

• Outgoing personality.
• Ability to work a flexible schedule.
• Honest and work well with others.
• Highest degree of integrity and humility.
• Ability to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Ability to stand/walk on feet for 8 hours.
• Ability to work in a restrictive space/environment.
• Eyesight-enabling vision both near and far.
• Ability to climb up and down stairs.
• Ability to speak in a clear, understandable voice.
• Ability to hear at a basic level.
• Ability to understand English.
• Ability to bend, stretch arms overhead, and lift and/or carry up to 25 pounds.

Qualifications

• None explicitly listed beyond the skills and responsibilities.