IT Support Technician

About the Role

We are seeking a customer-focused and technically skilled IT Support Technician to provide technical assistance and support for computer systems, hardware, software, and network-related issues. This role is responsible for ensuring smooth day-to-day IT operations by troubleshooting technical problems, maintaining IT equipment, and supporting end users across the organization.

Key Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve IT incidents in a timely and professional manner.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Support operating systems, business applications, email systems, and collaboration tools.
• Manage user accounts, passwords, access permissions, and system configurations.
• Monitor and maintain IT infrastructure, networks, and connected devices.
• Escalate complex technical issues to senior IT staff or external vendors when required.
• Assist with system upgrades, software deployments, and hardware installations.
• Maintain accurate records of support requests, resolutions, and IT assets.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Educate users on IT best practices, security awareness, and proper system usage.
• Ensure compliance with company IT policies, security standards, and data protection requirements.

Requirements & Tech Stack

• Basic knowledge of computer hardware, operating systems, networking, and troubleshooting techniques.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and common business applications.
• Understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to prioritize and manage multiple support requests effectively.
• Strong attention to detail and commitment to service excellence.

Qualifications

• Experience in IT support, help desk, technical support, or related roles is preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are advantageous.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field is preferred.

Opportunity to gain hands-on experience across diverse IT systems and technologies.

Exposure to technical support, networking, cybersecurity, cloud services, and infrastructure management.

Career progression into Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager roles.

A collaborative, technology-driven, and supportive work environment.

Training, certification support, and professional development opportunities.