Linkage to Care Coordinator

About the Role

The Linkage to Care (LTC) Coordinator will specialize in Black gender and sexually diverse populations and services as it relates to STIs, HIV, and general wellness. This grant-funded position involves managing a caseload assigned through internal referrals.

Key Responsibilities

• Support drop-in and outreach-based STI and HIV testing services, including phlebotomy.
• Provide HIV notification, linkage to care services for treatment and PrEP services, and STI treatment notification and linkage to care.
• Properly document all testing encounters, including: consent for testing, releases of information, screening for 'risk factors,' and HIV pre and post-test counseling.
• Pre-screen individuals for research projects and supportive service needs.
• Support outreach projects, including ballroom-focused and club-focused outreach.
• Conduct resource counseling, complete related documentation, and research appropriate resources for community members, specifically for people of color and those who identify as LGBQ and TGNC.
• Work with community members over the phone or in person.
• Assist with daily Supportive Services tasks, including rapid response support for same-day treatment and conducting assessments and safety plans for community members in distress.
• Provide tailored linkage and retention in care services to clients.
• Support evenings and weekend events where supportive services are requested.
• Perform administrative and operational tasks as assigned.
• Support quality assurance reviews.

Requirements & Tech Stack

• Proficiency in the use of Microsoft Applications, including Outlook, Excel, and Word.
• Perform phlebotomy or a willingness to be trained.

Qualifications

Minimum Qualifications

• Vocational training, apprenticeships, or equivalent experience in a related field.
• < 2 years of work experience in a related job discipline.

Preferred Qualifications

• Bachelor's or Advanced degree in a relevant field.
• Experience working with and/or providing care to LGBT populations, Black and Latino community members.
• Experience with HIV/STI treatment and/or prevention.
• Demonstrated effective leadership and teaching skills.
• Strong organizational skills.
• Strong knowledge of program subject matter.
• Strong interpersonal skills to work both independently and as part of a team.
• Flexibility.
• Creativity.
• Ability to manage stressful situations.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills.
• Strong analytical skills.
• Proficiency in both qualitative and quantitative research.

Working Conditions

• Direct patient or community member contact.
• Exposure to human blood, human blood components, and/or products made from human blood.
• Exposure to infectious material.
• Work evenings and weekends as needed.

Application Documents

• Resume/CV (required)
• Cover Letter (required)