National College Leadership Program Trainee

About the Role

Encore is seeking individuals interested in a career in operations management or sales. The National College Leadership Program (NCLP) is a 5-month Manager in Training program, typically starting in July, designed to prepare individuals for immediate placement into an operations, production, or sales manager role.

• This program is an opportunity for Fall 2026 or Spring 2027 graduates.

Key Responsibilities

• Participate in Technical, Operations, and Sales rotations.
• Engage in hands-on learning in venues alongside field leaders.
• Attend instructor-led training at the corporate office in Chicago, IL.
• Complete certifications through online courses from ENCORE University Academies: Leadership, Technical, Operations, Sales, and Service.

Upon placement in an Operations Manager role

• Manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development.
• Achieve overall organizational goals through effective workforce and inventory cost control.

Upon placement in a Sales Manager role

• Guide customers through event experiences, identifying solutions that meet their goals and objectives.
• Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.

Requirements & Tech Stack

• 4-year college graduate with a BA/BS degree required.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Strong interest in a management career with opportunity for advancement.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.

Preferred Background

• Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• Prior experience in management, operations, technology, and/or hospitality is a plus.

Competencies

• Deliver World Class Service
• Do The Right Thing
• Drive Results
• See The Big Picture
• Value People

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally

Locations

• West: Orange County, Los Angeles, San Diego, San Francisco, Seattle, Las Vegas
• Southwest: Dallas, San Antonio, Austin, Denver, Phoenix
• Midwest: Chicago, Nashville, Memphis
• Southeast: Atlanta, Miami, Orlando, Tampa, Charlotte, Puerto Rico
• Northeast: Boston, New York, Philadelphia, DC Metro Area
• Canada: Toronto, Vancouver

Compensation & Benefits

• Competitive compensation and benefits package including health insurance and participation in a 401K plan.
• Trainees receive a base salary.
• Potential for base salary + bonus incentive upon placement.
• Salary Pay Range: $60,000.00 - $62,000.00