Payments Executive

About the Role

Loveinstore Services Pvt. Ltd. is looking for a detail-oriented and proactive Executive / Senior Executive – Payments to manage payout data, reconciliation, MIS reporting, and client coordination for assigned accounts. The ideal candidate should have good analytical skills, strong Excel knowledge, excellent communication skills, and the ability to manage multiple tasks while ensuring accuracy and timely closure.

Key Responsibilities

• Validate and reconcile payout data received from clients and internal teams.
• Identify, investigate, and resolve data mismatches and discrepancies.
• Track and close open payout periods.
• Maintain accurate reconciliation records and supporting documents.
• Prepare payout insights, MIS reports, and presentations.
• Coordinate with clients regarding day-to-day operational and payout-related requirements.
• Respond to client queries through email and other communication channels within defined TAT.
• Attend client meetings, prepare Minutes of Meeting (MOM), and track action items.
• Handle client concerns and escalations in coordination with internal teams.
• Coordinate end-to-end operational activities for assigned clients.
• Follow up on service fee billing and collections.
• Track agreements, addendums, undertakings, and pending documentation.
• Ensure timely closure of operational queries and pending activities.
• Coordinate with internal stakeholders to resolve issues within agreed timelines.
• Perform data checks, validation, and consolidation of client payout files.
• Ensure data accuracy, completeness, and consistency.
• Identify missing or incorrect information and coordinate for corrections.
• Prepare and maintain MIS reports, trackers, and presentations.

Requirements & Tech Stack

• Graduate in Commerce, BBA, or a related discipline.
• Freshers or candidates with 2–3 years of experience in payments, operations, reconciliation, MIS, or client servicing.
• Good working knowledge of MS Excel and PowerPoint.
• Strong analytical, problem-solving, and data validation skills.
• Good verbal and written communication skills in English and Hindi.
• Strong follow-up, coordination, and stakeholder management skills.
• Ability to work with deadlines and maintain data accuracy.
• Candidates must have their own laptop for work (BYOD requirement).