4400294-Executives

About the Role

• Understand the basic aspects of Cash Application & Account Receivable Process.

Key Responsibilities

• Process and apply all cash received daily in the workflow by check and credit card.
• Research and prepare for conversion any duplicate or overpayments.
• Monitor the queue and apply customer’s payments through the client specified portal.
• Retrieve missing remittance information and apply payments.
• Transfer, re-batch, or split payments as per instructions.
• Actively communicate with branches and collectors in the initiation and processing of customer refunds.
• Collect supporting documents, record adjustment entries in client systems, and submit refunds.
• Create and email reports to branch/customer.
• At month-end, ensure all cash was assigned and applied, and all unassigned payments were researched and converted.

Requirements & Tech Stack

• Ability to utilize multiple screens on systems to assess and research account information.
• Intermediate skills in Microsoft Word, Excel, and Outlook.
• Typing speed of >=30 wpm with 90% accuracy.

Qualifications

• Demonstrate a willingness to change within the technological/systems environment.
• Adjust well to new situations and changing priorities.
• Focus on the highest priorities first and be well organized.
• Consistently act with a sense of urgency.
• Commitment to an appropriate level of service.
• Interact in a positive manner.
• Ability to handle fluctuation in workflow.
• Ability to work independently and in a team environment.
• Present information in a clear, concise, and logical manner.
• Listen carefully and attentively.
• Take initiative to stay informed and keep others informed.