System Administrator 1

About the Role

M.C. Dean is seeking a System Administrator 1 to join their Security and Electronic Systems (SES) business unit. This role will focus on the administration, configuration, and health of cloud-based Infralink platforms.

Key Responsibilities

• Provide assistance to end users in accessing and using IT systems.
• Answer Help desk phone calls, triage initial calls, provide support, and determine escalation needs.
• Utilize a technology-based problem tracking system (ticketing system) to document help desk calls and troubleshooting steps.
• Monitor Enterprise system status for problems (e.g., network outages, degraded services); provide initial troubleshooting and notify appropriate personnel.
• Support daily operations including monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and operating system software installation.
• Support desktop hardware and operating system setup, imaging software loading, and antivirus updates.
• Support application of Security Technical Implementation Guides (STIGs) to Windows-based operating systems.
• Support installation, configuration, and maintenance of 3rd party applications.
• Perform root cause analysis on significant issues.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Contribute to technical documentation, including Standard Operating Procedures (SOPs) and as-built documentation.
• Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance.
• Manage user access, permissions, and application settings for SaaS platforms.
• Ensure system health and reliability through proactive checks and alerts.
• Serve as the primary point of contact for technical support issues and requests.
• Monitor, triage, and resolve service desk tickets in a timely manner.
• Escalate complex incidents to appropriate technical teams and follow through on resolution.
• Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage.
• Develop and maintain knowledge base articles, how-to guides, and internal support documentation.
• Deliver training or onboarding support for users as needed.
• Perform all duties under direct supervision.

Requirements & Tech Stack

• Windows operating systems
• SaaS platforms
• Ticketing system
• Windows patching
• Vulnerability remediation
• Large-scale networking
• VLANs
• Routing
• MS Excel
• MS Word
• MS Visio
• MS PowerPoint

Qualifications

• Ability to travel up to 25%.
• BS degree and 0+ Years of progressive experience OR HS Diploma or Equivalent and 6+ Years of progressive experience.
• Requires some system administrator experience in performing triage, resolving, and analyzing system problems.
• Requires experience implementing new workstations and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANs, and routing.
• Requires reliable attendance at customer site during work hours.
• Requires the ability to work flexible shifts that include nights, weekends, holidays, and on-call as needed.
• Requires minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills.
• Able to use MS Excel, Word, Visio, and PowerPoint.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Finger dexterity for manipulating objects with fingers (e.g., using a keyboard).
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.