HeartCare

About the Role

The Medical Assistant Certified delivers team-based patient care under the direction of a Provider, following established care plans that support each patient’s needs. Working under close supervision in an outpatient setting, this role performs routine clinical and administrative tasks to assist providers and the care team. The Medical Assistant helps maintain safe, timely, and efficient clinic operations by supporting daily patient care activities and workflow.

Key Responsibilities

Clinical Support

• Supports basic patient data collection by gathering and documenting biological, psychological, social, and cultural information under close supervision.
• Prepares patients and standard equipment for routine clinical procedures, ensuring comfort and readiness.
• Assists with preventive care activities, including basic screenings and health maintenance reminders.
• Identifies and reports potential abnormal findings to the provider or supervising team member.
• Follows established clinical protocols based on the patient’s reason for visit, seeking guidance as needed.
• Performs routine clinical procedures after completing required training and demonstrating competency; may include point of care testing and basic diagnostic support.
• Maintains exam rooms by cleaning, restocking supplies, and ensuring a safe, organized environment.
• Assists with specimen collection, labeling, and routing according to established procedures.
• Documents clinical information accurately and promptly in the electronic medical record under supervision.
• Administers medications, including immunizations and other basic treatment modalities, following organizational policies, medical assisting standards, and the rights of medication administration under direct provider supervision.

Administrative Support

• Assists with appointment scheduling and basic patient check-in/checkout tasks.
• Supports pre-certification, referral and prior authorization processes by gathering information and routing requests as directed.
• Manages simple incoming patient calls and messages using standard scripts and standing protocols.
• Performs basic EMR navigation for documentation, orders, and patient communication under supervision.
• Assists with tracking and restocking clinical supplies.
• Performs other duties as assigned.

Safety & Compliance

• Follow protocols, infection control guidelines, and regulatory requirements.
• Reports safety and compliance concerns promptly.

Requirements & Tech Stack

• High school diploma or equivalent.
• Medical Assistant Program completion.
• Certification as a Medical Assistant (CMA)/Registered Medical Assistant (RMA) from one of the following: AAMA, AMT, NCCT, AAH, NHA, ARM, NHCWA, NAHP, NRMA, AMCA.
• BLS (CPR) - American Red Cross or AHA Healthcare Provider.
• Ability to pass a clinical skills assessment and medication administration test within ninety (90) days of hire, and within 3 attempts.

Qualifications

• No prior Medical Assistant experience required.
• Preferred: Up to 1 year of experience in a clinical or ambulatory setting.
• Preferred: Completion of medical assistant program including clinical rotation and physician office experience.
• Preferred: Prior work, educational or volunteer experience requiring customer service, team collaboration and attention to detail.
• Participation in a clinical orientation and competency evaluation.