Key Account Manager

Role Description

This full-time on-site Key Account Manager role is based in Gurugram and focuses on managing and growing strategic client relationships. The role involves overseeing key accounts, understanding client business objectives, and ensuring high levels of customer satisfaction and retention.

Key Responsibilities

• Developing account plans.
• Coordinating with internal teams to deliver services.
• Monitoring performance metrics.
• Identifying opportunities for upselling or cross-selling.
• Handling client escalations.
• Preparing reports and forecasts.
• Contributing to business planning and process improvement.
• Collaborating closely with sales, operations, and service teams to drive long-term value.

Requirements & Tech Stack

• Account Management and Key Accounts skills for handling strategic clients and long-term partnerships.
• Analytical Skills and Business Planning abilities to interpret data, build account strategies, and support revenue growth.
• Excellent Customer Service skills to manage client expectations, resolve issues, and maintain high satisfaction levels.
• Strong communication, negotiation, and relationship-building skills to collaborate with internal and external stakeholders.
• Ability to work on-site in Gurugram.
• Ability to manage multiple priorities.
• Ability to use CRM and productivity tools efficiently.
• Experience in footwear, apparel, lifestyle, or fashion is preferred.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, or a related field.
• MBA or equivalent postgraduate qualification is an advantage.
• Relevant experience in key account management or client success is preferred.