Manager

About the Role

We are seeking a strategic and organized Manager - Strategy & Special Projects to work directly with the COO/CTO. In this role, you will act as a key operational partner, ensuring that business strategies, project governance, and internal initiatives are executed effectively. You will function as the central nervous system for the Operations and Technology departments, facilitating cross-functional communication, ensuring data integrity in our project management systems, and leading special strategic projects. This is a high-impact role designed for a generalist who thrives in a fast-paced environment.

Key Responsibilities

• Operational Governance & Reporting

• Meeting Management: Orchestrate high-level executive review meetings. Prepare agendas, collate performance data from various departments, and ensure all reporting dashboards are updated prior to reviews.

• Action Item Tracking: Document minutes of meetings (MoM), define clear action items, and relentlessly follow up with department heads and program managers to ensure timely closure of tasks.

• Process Compliance: Conduct regular audits of project management tools (e.g., Jira, Dashboards) to ensure teams are adhering to Standard Operating Procedures (SOPs) and maintaining data hygiene.

• Strategic Projects & Knowledge Management

• L&D Coordination: Lead the deployment of internal Learning & Development initiatives. Coordinate with subject matter experts to create training content, ensure quality standards, and manage the Learning Management System (LMS).

• Digital Transformation: Spearhead knowledge management initiatives, organizing internal digital assets and documentation to prepare the organization for future AI/Tech integrations.

• Quality Assurance & Executive Support

• Pre-Launch Audits: Conduct quality assurance (QA) checks on project deliverables (websites, user journeys, communication flows) before public launch to ensure they meet company standards.

• Information Triage: Act as the first point of contact for the COO/CTO, filtering incoming requests, drafting responses for routine operational matters, and prioritizing critical escalations.

Requirements & Tech Stack

• 0-2 years of experience in Project Management, Business Operations, or an Executive Support role within a technology or consulting environment.
• Proficiency in the Google Workspace suite (Docs, Sheets, Slides) is mandatory.
• Familiarity with project management software (e.g., Jira, Asana) is desirable.
• Prior experience in a startup or high-growth environment is preferred.

Qualifications

• Detail-Oriented: You have a keen eye for detail and can spot errors in data, documents, or processes immediately.
• Structured Thinker: You are proficient in organizing chaos. You excel at using tools like Microsoft Excel/ Google Sheets to track complex data.
• Proactive Communicator: You possess strong written and verbal communication skills and are comfortable following up with senior stakeholders to get things done.
• Tech-Adept: You are a quick learner of new enterprise tools.
• Problem Solver: You approach challenges with a solutions-oriented mindset and can work independently to resolve operational bottlenecks.
• Bachelor’s degree in Management, Business Administration, or a related field.

Office Location: Noida, UP (On-site)

Reports To: Chief Operating Officer (COO) / Chief Technology Officer (CTO)

Type: Full-Time