Processor Account Servicing and Maintenance

About the Role

We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance.

Key Responsibilities

• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• Maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Consistently maintain high quality standards in a dynamic environment marked by ongoing procedural updates/changes.
• Adapt to change owing to system enhancements & technological up-gradations.
• Flexibility to work in an environment with changing shift timings and work extended hours as per the Business Requirements.
• Ability to quickly grasp varying business requirements and shift processes at short notice as per the requirement.
• Analyse/review all operational loss situations and address them through appropriate channels ensuring non-recurrence.
• Ensure that due diligence, audit & compliance requirements are strictly adhered.

Requirements & Tech Stack

• Ability to be flexible (in terms of schedule / shifts) and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.

Qualifications

• Graduate in any discipline
• Prior experience of working in Banking Industry will be an added advantage.
• Excellent prioritizing, planning, and organizing skills along with the ability to build and maintain Management Information.
• Highly demonstrate customer centric approach and strong business acumen.
• High energy, be pro-active, positive, a problem solver, and an owner of issues.
• Excellent communication skills, both written and verbal.
• Must have a clear understanding of HSBC Values.