Cloud Systems Administrator

About the Role

Shift is seeking a Cloud Systems Administrator to join their team.

Key Responsibilities

• Participate in incident and change management processes, including logging incidents, tracking resolution, and communicating changes.
• Provide comprehensive support to internal operations and technical stakeholders.
• Manage user identities, permissions, and access controls within cloud environments.
• Improve and maintain the local network and office infrastructure.
• Perform system maintenance tasks, including applying patches, updates, and upgrades.
• Manage employee onboarding and offboarding processes.
• Work closely with experts in Data, DevSecOps, and Security on projects.
• Oversee and optimize cloud SaaS environments.
• Plan, execute, and support infrastructure needs for daily operations, strategy weeks, and large meetings.
• Ensure cloud infrastructure adheres to security best practices and compliance requirements.

Requirements & Tech Stack

• Azure Entra experience required.
• Familiarity with Azure is a plus.
• Microsoft Intune MDM for managing mobile devices (Windows, MacOS, Android, iOS).
• Device Deployment (Apple ADE / MS Autopilot).
• Office 365 Administration.
• Atlassian toolkit.
• PowerShell.
• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.
• Excellent interpersonal skills for effective communication.
• Ability to work independently and lead technical projects.
• Exceptional listening and problem-solving skills.
• Resilience, self-starter, and passion for technology.
• Time management and organizational skills.
• Proactivity and responsiveness.
• Adaptability and user-focused approach.
• Willingness to explore new technical domains.

Qualifications

• Graduated in Computer Science degree or equivalent.
• Providing help desk/support to a range of technical and non-technical users.
• Managing technical operational infrastructure (office, printers, networking, WiFi, Audio and Visual equipment).