Customer Success Specialist
VirtualCare AI
Greater Bengaluru Area2h agovia LinkedIn
About the Role
VirtualCare AI is seeking a reliable, detail-oriented Customer Success Specialist to support its growing patient base.
Key Responsibilities
- Respond to patient inquiries through email, chat, and other support channels.
- Assist new patients with account setup, onboarding, and navigating the platform.
- Coordinate appointment scheduling and resolve administrative issues.
- Help patients understand subscription plans, billing, and platform features.
- Track and follow up on unresolved support requests.
- Escalate clinical questions to licensed healthcare professionals.
- Identify recurring customer issues and recommend improvements to processes.
- Support general administrative and operational tasks.
Requirements
- Excellent written and spoken English.
- Strong communication and problem-solving skills.
- Reliable internet connection and personal computer.
- Comfortable learning new software and AI tools.
- Highly organized, responsive, and able to work independently.
- Availability for some overlap with U.S. business hours.
Preferred Qualifications
- Previous customer support, virtual assistant, or customer success experience.
- Experience working with U.S.-based companies.
- Familiarity with CRM platforms, spreadsheets, and support software.
- Experience in healthcare, telehealth, or SaaS is a plus.
What We Offer
- Fully remote work.
- Flexible scheduling.
- Opportunity to work directly with a U.S.-based startup team.
- Hands-on experience with AI-powered healthcare technology.
- Potential for increased responsibility as the company grows.