Operations Associate

A global logistics leader is building its India despatch and tracking centre. This role operates on high volume, managing shipments, exceptions, vendor confirmations, and ensuring dashboard accuracy before daily stand-ups.

Key Responsibilities

• Log shipment data within order-management and tracking systems.
• Update statuses based on vendor confirmations for pickups and deliveries.
• Flag discrepancies that could lead to escalations.
• Follow up with transporters and warehouse partners via phone and email.
• Maintain current trackers for the operations manager.
• Identify and proactively address recurring exceptions (e.g., missed pickup windows, mismatched invoices, delayed PODs).

Requirements & Tech Stack

• Comfortable with Excel or Google Sheets.
• Methodical approach to ensure accuracy and prevent errors.
• Ability to write clear status updates without prompting.
• Willingness to follow up with vendors by phone and email.
• A reliable remote work setup.

Qualifications

• 0-3 years of experience in an operations, back-office, or coordination role.
• Comfortable with spreadsheets and basic data entry accuracy.
• Clear, professional written and spoken English.
• Prior exposure to logistics, dispatch, or a similar high-volume back-office role is beneficial but not required.