Operations Intern

About the Role

Pluto is building electric vehicles designed specifically for last-mile delivery. Our vehicles are deployed through a network of delivery hubs, where we manage vehicle operations, delivery partners, battery swapping, maintenance, inventory, and day-to-day fleet requirements. This is not a desk-based role. You will spend the majority of your time at a Pluto delivery hub and will be responsible for ensuring that the hub and its operations run smoothly every day.

Location: Gurgaon

Internship Duration: 3 Months

Stipend: ₹20,000 – ₹30,000 per month (in hand)

Working Days: 6 days a week (weekly off on Monday)

Working Hours: 9:00 AM – 7:00 PM

Key Responsibilities

• Run Day-to-Day Hub Operations
• Take ownership of the day-to-day functioning of a Pluto delivery hub.
• Ensure vehicles are available, charged, operational, and ready for deployment.
• Coordinate the movement and allocation of vehicles to delivery partners.
• Monitor vehicle returns, charging/battery swapping, maintenance, and deployment.
• Ensure the hub is operationally ready throughout the day and resolve issues as they arise.
• Maintain discipline and operational standards at the hub.
• Manage Delivery Partner Operations
• Coordinate with delivery partners on vehicle allocation, deployment, returns, and operational requirements.
• Track attendance, deployment, productivity, and other relevant operational metrics.
• Resolve day-to-day issues faced by delivery partners.
• Ensure vehicles are handed over and returned according to process.
• Follow up on delays, absences, vehicle issues, and other operational bottlenecks.
• Solve Problems on the Ground
• Identify operational issues before they become larger problems.
• Take ownership of issues from identification through resolution.
• Coordinate with the relevant internal teams to resolve issues quickly.
• Handle unexpected operational situations and make sure execution does not get disrupted.
• Identify recurring problems and suggest improvements to hub processes.
• Track & Improve Operations
• Maintain daily operational trackers using Excel/Google Sheets.
• Track vehicle deployment, availability, maintenance, inventory, delivery partners, and pending tasks.
• Prepare regular operational reports and updates.
• Identify bottlenecks and inefficiencies in hub operations.
• Help build and improve SOPs and processes as Pluto scales its hub network.

Requirements & Tech Stack

• Someone who enjoys working on the ground rather than sitting at a desk all day.
• Has hands-on experience in hub, warehouse, dark-store, logistics, or delivery operations.
• Strong ownership and willingness to get things done independently.
• Strong communication and follow-up skills.
• Ability to handle multiple operational issues simultaneously.
• Comfortable working in a fast-paced startup environment where processes are still being built.
• Prior experience in operations, logistics, fleet management, supply chain, or a startup is a plus, but not mandatory.
• Excel/Google Sheets

Qualifications

• Prior hands-on experience working at a delivery hub, dark store, warehouse, fulfilment centre, or similar ground-level operations environment.