Quote to Cash Professional

About the Role

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

Your Role and Responsibilities

As a Quote to Cash Professional, you will utilize Quote to Cash (Q2C) process knowledge to perform supply and demand management transactions across the extended enterprise. You will play a key role in promoting client satisfaction and sales productivity through accurate handling of processing and transaction requirements.

Key Responsibilities

• Execute Fulfillment Processes: Execute defined fulfillment processes in line with business controls and meet business objectives, ensuring seamless order to cash integration.
• Manage Transactions: Perform supply and demand management transactions, including quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
• Maintain Customer Records: Ensure accurate and up-to-date customer master records, supporting end-to-end transactions and promoting client satisfaction.
• Process Requirements: Accurately handle processing and transaction requirements, meeting business objectives and promoting sales productivity.
• Promote Client Satisfaction: Foster strong relationships with clients through effective communication and issue resolution, driving client satisfaction and loyalty.

Requirements & Tech Stack

• Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.
• Transaction Management: Experience working with transactions such as quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
• Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls and meeting business objectives.
• Customer Record Maintenance: Experience working with customer master records, ensuring accuracy and supporting end-to-end transactions.
• Processing Requirement Handling: Exposure to accurately handling processing and transaction requirements to meet business objectives.
• Order to Cash Integration: Exposure to integrating order to cash processes, ensuring seamless transactions across the extended enterprise.
• Contract Management: Experience working with contracts, including audit and registration, to support supply and demand management transactions.
• Customer Master Record Accuracy: Exposure to maintaining accurate and up-to-date customer master records, supporting end-to-end transactions.

Qualifications

Master's Degree