TELE CALLER
IFR Solutions
Noida, Uttar Pradesh, India8h agovia LinkedIn
About the Role
IFR Solutions is a client-servicing organization partnering with non-profits across India. This is a full-time, on-site TELE CALLER role based in Noida.
Key Responsibilities
- Make outbound and receive inbound calls to inform prospective donors about non-profit initiatives.
- Explain fundraising campaigns and encourage contributions.
- Maintain accurate records of calls.
- Update donor information.
- Follow up with interested contacts in a timely manner.
- Work closely with the fundraising and client-servicing teams to meet daily and monthly targets.
- Adhere to calling scripts and compliance guidelines.
- Provide clear, respectful communication on every call.
- Report call outcomes to supervisors.
- Contribute to continuous improvement of calling strategies.
Requirements & Tech Stack
- Basic computer literacy: data entry, CRM or call management systems, email usage.
Qualifications
- Strong verbal communication skills.
- Active listening abilities.
- Clear telephone etiquette.
- Skills in customer service, relationship-building, and donor or client engagement.
- Time management.
- Target-oriented work habits.
- Ability to handle high call volumes calmly and professionally.
- Problem-solving skills.
- Ability to respond to queries and objections with empathy and clarity.
- Prior experience in telecalling, sales, fundraising, or call center roles is beneficial.
- Ability to work on-site in Noida.
- Ability to collaborate effectively with a diverse team.
- Minimum high school diploma; a degree in any discipline is an advantage.
- Comfort communicating in English and Hindi (or local languages) as required by campaigns.
- Preferred Languages: Hindi, English, Telugu, Tamil & Kannada.