Front Desk Associate (Full-Time)

About the Role

The Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front Desk Associate is responsible for taking and processing payment information for the guest's account upon completion of their stay.

Key Responsibilities

• Greet guests and complete the registration process, including:
• Inputting and retrieving information from the computer.
• Confirmation of guest information and room rate.
• Selection of rooms.
• Coding electronic keys.
• Promoting marketing events and promotions.
• Providing pertinent resort front desk information.
• Ensuring guest knows the location of their room.
• Assist guests with check-out, including:
• Processing credit and debit cards.
• Accepting and recording various forms of payment.
• Processing gift certificates.
• Demonstrate thorough knowledge of hotel information, including:
• Room types.
• Room rates.
• Packages.
• Promotions.
• The local area.
• Other general product knowledge.
• Answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Review the arrival list daily and assist in preparing and assigning rooms based on special requests and accommodations.
• Keep the front desk area clean and organized, and well-stocked with keys and keycards.

Requirements & Tech Stack

• Computer usage
• Electronic keys
• Credit and debit cards processing
• Gift certificates processing

Qualifications

Minimum Qualifications:

• None required.

Preferred Qualifications:

• High school diploma or equivalent.
• Strong mathematical skills.
• Strong organizational skills.
• Ability to work all shifts and days, including weekends.

Work Environment & Physical Demands

• Fast-paced environment.
• Requires overall good mental and physical health.
• Stand and walk frequently throughout the workday.
• 8+ hours per day at standing desk/computer.
• Walking, bending, light lifting up to 30 pounds occasionally.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Ability to tolerate various scents, noises, and bright lights.