HR Partner, Human Resources, RSR

About The Team

The Rural, Super Rural (RSR) PXT team supports RSRs Liberty region, including sites in NY. This team is part of the larger Last Mile organization, enhancing customer experience in rural communities. RSR PXT teams are flexible, thoughtful, socially responsible, and always planning for the future.

About the Role

The HR Partner role offers an opportunity to build a career in human resources, focusing on employee experience, engagement, leadership development, and HR operational excellence. This role will support RSR PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. You will foster team culture, support engagement, and coach leaders on PXT practices, creating positive employee experiences. You will learn to use data-driven insights and HR technologies to enhance the employee experience. This role requires working onsite at an Amazon facility and 50% travel to provide leadership and development to operations partners and associates.

Key Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up.
• Coach frontline leaders on behaviors that impact engagement and retention. Guide leaders in effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Requirements & Tech Stack

• Microsoft Office Suite (creating documents in Word, basic spreadsheet functions in Excel, managing calendars/emails in Outlook)
• HR technologies
• AI-powered tools
• HR analytics platforms
• Data-driven insights

Qualifications

• Experience handling confidential information.
• Bachelor's degree.
• Basic proficiency with Microsoft Office Suite.
• Experience communicating effectively with diverse audiences.
• Preferred: Degree in HR, Management, Business, Labor Relations, Psychology, or a related field.
• Preferred: Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills.
• Preferred: Demonstrated ability to analyze information, solve problems, and make data-driven decisions.
• Preferred: Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v-lookups, and formulas).
• Preferred: Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies.
• Preferred: Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms.
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments.
• Experience building partnerships and collaborating effectively across teams.
• Ability to exercise sound judgment and navigate ambiguous situations with limited direction.
• Basic understanding of HR processes and policies.
• Demonstrated problem-solving skills and resourcefulness.