Client Relations Specialist

About the Role

Join C.H. Robinson as an Associate Portfolio Executive, part of an accelerated training track to build your customer portfolio and ensure service delivery aligns with customer commitments. This role serves as a brand ambassador, driving positive customer experiences and expanding your business portfolio. Upon training completion, you will transition to a Portfolio Executive role. This is a premier opportunity with abundant resources and development support, designed for a long and successful career in the industry.

Key Responsibilities

Customer Experience

• Drive sales lead conversion into active customers by establishing strong contacts, fostering relationships, and understanding customer needs for optimal conversion rates.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by resolving operational issues.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy through negotiation, market acumen, and understanding customer buying habits.
• Maintain a sense of urgency in addressing both teammate and personal customer portfolios.

Service Delivery & Business Development

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets and expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute various customer-facing operational tasks: quoting, load building, shipment activation, and handling order-level service escalations.

Process Efficiency

• Adopt and apply new tools, technology, and processes to improve workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand-ups for communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• High School Diploma or GED
• Minimum 6 months Customer Engagement Experience (internal or external)
• Ability to travel up to 10%
• Proficient in Microsoft Office Suite

Qualifications

• Attention to detail, accuracy, and problem-solving
• Demonstrated negotiation, collaboration, and influencing skills
• Values a diverse and inclusive work environment.

This role involves engaging with peers in-office four days a week, with one day of remote work flexibility.

Compensation Range: $19.23 - $38.47 per hour