Case Mgr, MSK [S], MSK

About the Role

This is a contractual role within the Disability Leave Services (DLS) team. The DLS Case Manager will provide case management for all types of leave of absence and disability life events. Case Managers will serve as the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role.

Key Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a point of contact for assigned employees to provide holistic case management services.
• Review medical documentation to adjudicate leaves in compliance with corresponding leave plans, federal and state laws, and benefit plans.
• Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event.
• Critically assess and adjust the case management plan to an employee’s changing needs.
• Address and respond to sensitive situations.
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
• Other duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite (including PowerPoint, Excel, and Word)
• Experience handling confidential information.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of customer service experience, or a Bachelor's degree in business, HR, or a related field.
• Note: The text also mentions a Master's degree or above as a qualification, but without a clear distinction of basic vs. preferred.

Preferred Qualifications

• Experience and knowledge in Six Sigma belts and process improvement initiatives.