Data Center Technician, Data Center Operations

About the Role

AWS Infrastructure Services is seeking a Data Center Technician to join our expanding Infrastructure Operations team. You will be responsible for the design, installation, and maintenance of the world’s largest Computing Infrastructure, working on advanced hardware including servers, storage, and networking devices.

Key Responsibilities

• Troubleshoot technical issues on advanced hardware (servers, storage, networking) on a 24/7 basis.
• Maintain a high level of system reliability and availability.
• Participate in projects to enhance operational efficiencies.
• Share knowledge and help train less technical staff on best practices.
• Contribute to the Amazon hiring process through candidate interviews.
• Perform installation and configurations on Data Center Servers and Network systems.
• Install, troubleshoot, and replace internal and external hardware parts of Servers and Network devices.
• Work within a ticket-based environment and perform systematic problem resolution.
• Work on a rotational shift-based schedule.
• Collaborate with internal teams and contribute to innovative projects to improve DC work environment and overall efficiencies.
• This is a physically active role requiring constant movement onsite.

Requirements & Tech Stack

• Computer hardware troubleshooting and repair experience.
• Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.