Patient Services Salesforce Technical Consultant

About the Role

As a Consultant on the Salesforce Patient Services team at Deloitte, you will help Life Sciences clients improve patient engagement, streamline service operations, and support broader transformation initiatives across the patient journey. You will contribute to strategy, process design, and technology-enabled delivery efforts in complex environments, working with cross-functional teams to help translate patient services needs into practical, scalable Salesforce solutions.

Key Responsibilities

• Supporting senior architects and delivery teams in translating business requirements into Salesforce solution designs that address patient enrollment, hub services, case management, benefits investigation, and patient support workflows.
• Gathering and documenting technical requirements, helping develop solution designs, and contributing to recommendations that support Salesforce Life Sciences Cloud implementations.
• Collaborating with business, technology, and delivery stakeholders to align proposed solutions with patient services objectives, operating model needs, and program delivery constraints.

Requirements & Tech Stack

• 2+ years of consulting, client-facing, or relevant industry experience.
• 1+ full life-cycle Salesforce implementation.
• 1+ years of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
• 1+ year of experience supporting Salesforce solution design in at least 2 of the following areas: data structures, integration concepts, security considerations, and platform configuration.
• Bachelor's degree or equivalent years of experience.
• Ability to travel 50%, on average.

Qualifications

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.

Preferred Qualifications

• Salesforce certifications.
• Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Life Sciences Cloud.
• Experience presenting to technical and non-technical audiences.
• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (Big Machines, Apttus, Cameleon).
• Advanced degree in a relevant field.