AIT Auditor II, Audit and Insights

Key Responsibilities

• Establish SOPs, process controls, recommend revisions and ensure alignment with business goals
• Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams
• Perform data analysis on trends observed and recommend solutions to the product and BD teams
• Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
• Perform high-level failure (error) investigations which may be either operational or business specific in nature
• Establish key reporting/MIS for functional area & write strong, well-structured and detail-oriented reports in a clear, concise and audience-specific format
• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change
• Demonstrate the ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution
• Interact with multiple stakeholders to communicate on gaps identified/metrics information and project reviews

Requirements & Tech Stack

• Minimum 1 year of experience displaying high ownership, ability to dive deep and deliver results through projects, contributions to program-level goals
• Minimum 1 year of experience managing a team directly or indirectly (coaching underperformance, mentorship, training new hires)
• Experience leading initiatives and/or managing operational metrics at program or org level
• Excellent verbal and written communication skills
• Experience managing multiple stakeholders and collaborating with partner teams (Ops, product, policy)
• Knowledge of Quality auditing methodology and tools
• Proficiency in Excel (Pivots, VLOOKUP)
• Excellent analytical thinking, problem-solving skills and proven ability of managing multiple competing priorities

Qualifications

• Experience in seller-facing risk functions (SEPO, SPR)
• Experience managing multiple programs and driving high-level process improvement initiatives
• Knowledge of Lean principles or DMAIC methodology