Telecaller Sales Executive

Company: Tourus Bpo

Location: Indore

About the Role

This is a full-time, on-site Telecaller Sales Executive role focused on customer interaction and sales support.

Key Responsibilities

• Make outbound and receive inbound calls to introduce products or services.
• Explain key features and convert leads into sales.
• Follow call scripts.
• Maintain call logs and lead records.
• Update customer information in the system.
• Meet individual and team sales targets.
• Handle inquiries.
• Resolve basic customer issues.
• Escalate complex concerns when necessary.
• Collaborate with the sales team.
• Participate in regular briefings.
• Provide feedback on customer responses to help improve sales strategies.

Requirements & Tech Stack

• Computer proficiency
• CRM tools

Qualifications

• Strong verbal communication skills
• Clear telephone etiquette
• Active listening abilities
• Basic sales and persuasion skills
• Ability to handle objections and close deals.
• Customer service orientation
• Patience, professionalism, and problem-solving skills.
• Ability to work in a target-driven environment.
• Ability to manage time effectively.
• Ability to stay organized.
• Prior telecalling, BPO, or sales experience is an advantage but not mandatory for highly motivated candidates.
• Minimum educational qualification of high school diploma.
• Higher education in business or communication is a plus.
• Willingness to work on-site in Indore.
• Adapt to shifting schedules as required by business needs.