Auto Damage Trainee (Field)

About the Role

As a Field Auto Damage Trainee, you will provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. This is not a remote role; you will be required to work in the territory listed on the job posting.

Key Responsibilities

• Inspect and assess vehicle damage.
• Estimate vehicle repair costs.
• Negotiate equitable settlements.
• Partner with body shops, rental companies, and parts providers.
• Consult with involved parties.
• Review insurance contracts.
• Write estimates.
• Manage rental cars.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Requirements & Tech Stack

• Valid driver’s license that meets company underwriting guidelines.
• High School Diploma or GED.
• Core Skills:
• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong empathy skills.
• Adaptable.
• Detail-oriented.
• Ability to prioritize and multitask across platforms.

Qualifications

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• College degree preferred.
• Available to work evenings, weekends, and holidays.

Compensation & Incentives

• Starting Salary: $25.95 per hour / $52,275 annually.
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately.
• 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• GEICO’s industry-leading paid trainee program:
• 3 weeks of required hands-on experience at our Ashburn, VA training facility.
• 2 weeks in a field training center (NY, TX, CA).
• GEICO Fleet vehicle assigned.
• Responsible for the Evansville, IN area.

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.