Program Manager, IN Seller Reimbursements

About the Role

We are looking for an experienced program manager to lead program(s) and/or escalations management for reimbursements. This role drives initiatives by partnering with various teams to reduce process defects while improving seller experience.

Key Responsibilities

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Ability to pull data and perform deep-dives and root-cause analysis.
• Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• Provide business updates during weekly/monthly/quarterly reviews through very good communication, both verbal and written.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Systematically escalate problems to the relevant owners and teams and follow through on the resolutions.

Requirements & Tech Stack

• Program or project management experience: 2+ years
• Computerized Maintenance Management System (CMMS) program experience: 3+ years
• Maintenance planner/scheduler experience in industrial maintenance, manufacturing, or distribution industries: 3+ years
• Advanced Microsoft Word and Excel experience: 3+ years
• Proficient in using project management tools.
• Ability to implement and maintain processes and mechanisms to effectively support program execution.
• Comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance.
• Ability to identify issues within current systems and contribute to resolving them.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a team environment while also managing tasks independently.
• Capable of addressing logistical challenges, showing initiative in problem-solving, and demonstrating a strong commitment to completing projects and delivering results.
• Detail-oriented, organized, and able to juggle multiple priorities effectively.
• Ready to learn and adapt to new methodologies and technologies.

Qualifications

• Bachelor's degree in a relevant field, or 2+ years of Amazon RME (BB/3P) full-time experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology.
• Experience in MS Access and SQL.
• Experience in requirement gathering and ability to write clear and detailed requirement documents.
• Experience using Microsoft Projects software.
• Experience with material handling systems (MHS) installation, operation and maintenance.
• Experience working in an analytical environment with cross-functional teams.