CCTV Surveillance & Compliance Executive

About the Role

Uni Seoul is seeking a vigilant and detail-oriented CCTV Surveillance Executive to monitor store activities and sensitive operational areas through CCTV systems. The ideal candidate will be responsible for identifying suspicious activities, preventing theft and inventory discrepancies, reviewing footage for investigations, and ensuring compliance with company security policies. This role requires strong observation skills, sound judgment, confidentiality, and the ability to respond promptly to security incidents.

Key Responsibilities

• Check assigned stores for adherence to Store SOPs, operational processes, grooming, housekeeping, customer service, and discipline.
• CCTV Monitoring: Regularly review store CCTV footage to monitor staff activities, customer handling, stock movement, billing activities, and overall store operations.
• Identify and immediately flag suspicious, unauthorized, or incorrect practices, including unusual staff behaviour, stock handling, billing irregularities, or SOP violations.
• Review CCTV to assess customer handling, staff engagement, customer interaction, staff gatherings, and service standards.
• Monitor compliance with stock receiving, stock movement, storage, re-filing, replenishment, damage/tester handling, and stock counting processes.
• Check billing activities and identify billing errors, unusual transactions, unauthorized practices, or deviations from the approved billing process.
• Monitor VM standards, product display, stock re-filing, backroom organization, and overall store presentation.
• Prepare and share clear reports of deviations, suspicious activities, and SOP violations, supported by CCTV observations/time stamps wherever applicable.
• Conduct surprise physical store visits to verify actual store practices and compliance with SOPs.
• Follow up with Store/Cluster Managers and ensure reported issues are closed within the defined timeline.
• Identify repeated SOP violations and high-risk stores/employees and escalate them to the Compliance/Audit Head.

Requirements & Tech Stack

• Strong observation and analytical skills
• Good understanding of retail store operations and SOPs
• Ability to review CCTV footage and identify unusual activities
• Strong communication and escalation skills
• Attention to detail and investigative mindset
• Ability to work independently and maintain confidentiality

Qualifications

• Candidates with experience in retail stores, warehouses, inventory monitoring, or loss prevention will be preferred.
• Experience in identifying stock pilferage, monitoring employee activity, and investigating security incidents is an advantage.
• Candidates who are alert, disciplined, reliable, and comfortable working in a monitoring environment are encouraged to apply.

Work Schedule:

• Open Positions: 2
• Shift Timings: 9:00 AM – 6:00 PM / 1:00 PM – 10:00 PM
• Coverage Requirement: Surveillance coverage from 9:00 AM to 10:00 PM through the assigned roster.