Customer Support Executive
Envision
Mumbai, Maharashtra, India0–2 yrs1d agovia LinkedIn
About the Role
Envision Overseas Education is expanding its team and seeking a passionate Telecalling Executive to be the first point of contact for aspiring students and parents.
Key Responsibilities
- Make outbound calls to students and parents to explain services related to overseas education.
- Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.
- Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.
- Schedule appointments for education counselors.
- Maintain and update call records, lead status, and student information in the CRM system.
- Meet daily/weekly/monthly call and lead conversion targets.
- Maintain a professional and positive approach with all clients and team members.
Requirements & Tech Stack
- Minimum qualification: HSC / Graduate in any discipline.
- Excellent communication and interpersonal skills (English, Hindi & regional languages preferred).
- Confidence in making cold/warm calls and handling client queries effectively.
- Good listening and convincing skills.
- Basic knowledge of MS Office and CRM tools.
- Prior experience in telecalling/customer service/education consultancy is a plus.
Additional Information
- Location: Lower Parel, Mumbai
- Company: Envision Overseas Education Consultants LLP
- Employment Type: Full-Time/Part-time
- Working Days: Monday to Saturday
- Timings: 10:00 AM to 6:30 PM