Onboarding Project Manager (OD)

About the Role

As an Onboarding Project Manager for openDoctor, you will own the onboarding process for new customers. You will manage each project from kickoff to go-live, delivering solutions that enhance how radiology practices serve their patients. This role is hands-on and customer-facing, requiring comfort in training users directly, configuring builds, and troubleshooting in real-time. You will quickly learn new workflows, including the daily operations of an imaging center. You are passionate about managing technology projects, possess strong communication, organizational, and interpersonal skills, and are collaborative with a knack for problem-solving in complex environments.

Key Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving obstacles that may impact the project timeline or deliverables.
• Provide direct training and support to customers throughout the implementation process.
• Coordinate technical resources to ensure seamless connectivity between openDoctor and other customer systems.
• Collaborate with R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.
• Configure openDoctor product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Assist customers in refining requirements and configuring internal controls, settings, and quality checks.
• Document meeting details and communicate subsequent notes and action items to relevant parties.
• Lead live customer training sessions, in person or virtually.
• Other duties as assigned.

Requirements & Tech Stack

• openDoctor
• SaaS platform

Qualifications

• Project management or SaaS implementation experience is a plus, but not required.
• Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals) is strongly preferred.
• Experience working with healthcare customers or within healthcare operations is a plus.
• Experience working closely with clients.
• Willingness to be hands-on: training end users, configuring product builds, and troubleshooting throughout implementation.
• Effective communication and presentation skills, with the ability to communicate across all levels of an organization.
• Ability to work independently across multiple projects and meet deadlines.
• Keen eye for detail and a high level of organizational capability.
• Ability to rapidly grasp and apply complex business and technical concepts.
• Passion for providing the highest quality service to customers.
• Excellent communication and interpersonal skills.
• Remote-first role with occasional travel required.
• Flexibility to work extended hours as needed.
• Authorized to work in the United States without sponsorship.

Compensation Range: $80K - $95K