Industrial/Organizational Psychologist
MantraCare
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
As an Organizational Psychologist, you will ensure that clients gain maximum value from MantraCare’s wellness services. You’ll own the post-sales relationship, guide onboarding, drive engagement, and support retention and growth.
Key Responsibilities
- Lead smooth client onboarding and ensure strong initial engagement.
- Serve as the primary contact for assigned clients—responding to queries via email, phone, or chat.
- Monitor client engagement, identify areas for improvement, and promote service adoption.
- Collect client feedback and relay insights to product and operations teams.
- Proactively address churn risks and enhance customer satisfaction.
- Maintain accurate client data in CRM systems, tracking usage, renewals, and satisfaction.
- Conduct webinars, training sessions, and client success programs.
- Collaborate cross-functionally with Sales, Product, Support, and Provider Relations teams.
- Create client engagement calendars and manage EAP programs with clients.
Requirements & Tech Stack
- Excellent communication and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Prior experience in customer success, account management, or client servicing preferred.
- Comfortable using CRMs and digital communication tools.
Qualifications
- Postgraduate in Industrial/Organisational Psychology
- Passion for health, wellness, or technology a plus.