Technical Support Engineer
Nevco Engineers Pvt. Ltd.
Chennai, Tamil Nadu, India2h agovia LinkedIn
About the Role
Nevco Engineers Pvt. Ltd. is seeking a full-time, on-site Technical Support Engineer based in Chennai. This role focuses on providing technical support for instrumentation and monitoring systems.
Key Responsibilities
- Provide technical support for instrumentation and monitoring systems.
- Diagnose issues and perform root-cause analysis.
- Coordinate resolutions for technical problems.
- Respond to customer queries.
- Guide users through troubleshooting steps.
- Document support cases and solutions.
- Collaborate with engineering, sales, and service teams for installation support, maintenance assistance, and after-sales service.
- Prepare technical reports.
- Update knowledge bases.
- Provide feedback to improve products and support processes.
Requirements & Tech Stack
- Technical Support skills for instrumentation and monitoring systems.
- Troubleshooting skills for instrumentation and monitoring systems.
- Analytical Skills for diagnosing issues, interpreting data, and proposing solutions.
- Customer Support skills for managing inquiries and maintaining client relationships.
- Customer Service skills for clear communication.
- Experience with basic computer applications, ticketing systems, and remote support tools.
- Familiarity with safety and regulatory standards is an advantage.
Qualifications
- Relevant technical degree or diploma in Electronics, Instrumentation, Electrical, or Mechanical engineering, or a closely related field.
- Experience with industrial or environmental monitoring equipment, field service, or technical support in similar domains is beneficial.
- Ability to work on-site at customer locations when required.
- Ability to travel occasionally for installations, training, or maintenance.
- Strong written and verbal communication skills.
- Ability to document issues and solutions clearly.