CLUB Customer Service Associate, Full Time

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of becoming a CLUB Member. The Outfitter will be a product expert, executing account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, influencing, and regulatory compliance.

Key Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current members with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.

Requirements & Tech Stack

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 Years of Experience.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands and/or fingers.
• Constantly assess the accuracy, neatness and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, step stools.
• Occasionally work in noisy environments.

Independent Judgment

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

• $15.00 - $17.75

Full Time Benefits Summary

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!