Economist, Customer Experience and Business Trends
Amazon
About the Role
The Customer Experience and Business Trends (CXBT) organization is seeking an Economist to join the Benchmarking Economics Analytics and Measurement (BEAM) team. The mission is to drive customer experience improvements through innovative economic modeling, advanced analytics, and scalable scientific solutions.
Key Responsibilities
- Develop economic theory and deliver causal machine learning models at scale.
- Collaborate with cross-functional teams to translate research into scalable solutions.
- Write effective business narratives and scientific papers to communicate to both business and technical audiences.
- Drive data-driven decision making to improve customer experience.
Requirements & Tech Stack
- PhD in economics or equivalent.
- Knowledge of data analysis languages (e.g., R, Stata, Python, etc.) or other statistical software.
- Experience in a postdoctoral position, consulting position, government position or academic research.
- Experience with SQL.
- Ability to leverage data and economics to enhance customer experience.
- Ability to collaborate with senior management, business stakeholders, scientists, engineers, and economics leadership.
- Ability to solve complex business challenges across Amazon's business lines.
- Ability to develop sophisticated econometric models using world-class data systems.
- Ability to apply diverse methodologies spanning causal inference, machine learning, and generative AI.
- Ability to tackle challenging problems that directly influence strategic decision-making and drive measurable business impact.