CHB Operations Associate

About the Role

As a CHB Operations Associate, you will play a critical role in ensuring customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.

Key Responsibilities

You will take ownership of daily customs brokerage operations for assigned customers, including:

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
• Open and manage entry files in alignment with defined KPIs and service standards
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
• Track and trace inbound shipments from port or airport through final delivery
• Ensure all required documentation and entry packages are accurately uploaded into operating systems
• Complete customer billing, delivery orders, and required operational reports
• Maintain and update customer Standard Operating Procedures (SOPs) as needed
• Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs

Requirements & Tech Stack

• 6–12 months of customs brokerage or related industry experience
• Strong verbal and written communication skills
• Highly organized, detail-oriented, and comfortable working under pressure
• Ability to manage multiple priorities in a fast-paced environment
• Team-focused mindset with a strong sense of ownership and accountability

Qualifications

• At least 2 years in a CHB or operational support environment preferred
• Bachelor’s degree preferred (or equivalent work experience)
• Customs House Broker License preferred but not required

Locations Available

• Atlanta, Georgia
• Charlotte, North Carolina
• Valley Stream, New York
• Florham Park, New Jersey
• Los Angeles, California