Customer Support Executive

About Aramya

Aramya is building fashion and lifestyle brands, enabling self-expression. The company has raised $20M from investors like Accel and Z47. It is a 100 Cr+ NMV fashion & lifestyle company with brands including Aramya (daily wear), Tavira by Aramya (festive), and a new brand launching in H2 2026. Current retail footprint includes 14 stores in Bengaluru, with plans to expand to Hyderabad, Chennai, Pune, Ahmedabad, and Mumbai.

About the Role

We are seeking a passionate and proactive Customer Support Agent to deliver exceptional customer experiences.

Key Responsibilities

• Respond promptly and accurately to customer queries via chats.
• Reach out to customers proactively when required.
• Gather customer feedback and insights, sharing notes with Product, Sales, and Marketing teams.
• Update internal databases with information on technical issues and customer discussions.
• Monitor customer complaints on social media platforms and provide prompt resolutions with empathy.
• Coordinate with Delivery Partners to ensure timely dispatch and delivery, addressing logistical challenges.
• Escalate cases to the reporting manager for faster resolution of escalated or long-pending issues.
• Adhere to all set SOPs and execute assigned tasks diligently to ensure 100% customer delight.
• Work a 6-day schedule with week-offs on a roster basis.

Requirements & Tech Stack

• Excellent written communication skills in English (grammar, clarity, and tone are essential).
• Good typing speed with high accuracy (minimum 30–40 WPM preferred).
• Strong interpersonal skills with the ability to handle multiple chats simultaneously.
• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
• Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.
• Ability to turn customer dissatisfaction into a positive experience through effective written communication.