Business Advisory New Associate-Voice

Designation: Business Advisory New Associate

Skill Required: Next Generation Customer Operations - Customer Service Technology

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. We offer Strategy and Consulting, Technology and Operations services, and Accenture Song.

What would you do?

Shape and contribute to the success of our new Engagement Centre. As a customer service Agent, your primary role will be to assist consumers/customers with:

• Complaint handling
• Order and return processing
• Inbound calls
• Website registration inquiries
• General questions or concerns regarding products to the trade and marketing team

Key Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Track and report system issues as needed
• Stay current with system information, changes, and updates
• Comply with service level agreements
• Support and help on process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Requirements & Tech Stack

• Inbound and Outbound customer service experience
• Experience working under pressure
• Multimedia / multichannel support experience, including customer service, customer contact, and technical support, or trade marketing activities.

Qualifications

• Any Graduation