Registered Wealth Management Client Associate
Bank of America
About Merrill Wealth Management
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Specializing in goals-based wealth management, Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue their envisioned life through personalized advisory teams.
About the Role
This role provides client service support to Financial Advisors (FAs), supporting enterprise strategic objectives, operational excellence, and client advocacy. The expectation is to serve as the primary point of contact for clients' service needs.
Key Responsibilities
- Provides client service by educating clients on bank service and banking offerings.
- Ensures timeliness, accuracy, and completeness in client materials and follows up on client and FA requests.
- Assists in aligning practices with bank policies and procedures to support operational excellence, protect clients, and manage risk.
- Identifies, deepens, and maintains client relationships by emphasizing bank offerings, promoting banking incorporation, and communicating outputs to the FA.
- Supports day-to-day team activities, including covering roles during absences or seasonal needs, with a client-first mindset.
Requirements & Tech Stack
- Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (Series 63 and 65 accepted in lieu of 66).
- If licenses are not held, they must be obtained within a specified timeframe if hired into a registered job code.
- Possesses advanced industry knowledge and an understanding of investment products.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
- Client-centric mindset, always acting in the best interest of the client.
- Ability to learn and adapt to new information and technology platforms.
- Microsoft Word, Excel, PowerPoint, and Salesforce proficiency.
Desired Qualifications
- Experience working with clients, quickly fulfilling needs, delivering complex solutions, and providing an excellent client experience.
- Comfort operating in a fast-paced environment with changing responsibilities.
- Detail-oriented.
- Commitment to continuous learning and professional growth.
- Sound judgment and discretion when handling sensitive information.
Skills
- Account Management
- Client Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Business Development
- Client Solutions Advisory
- Pipeline Management
- Prioritization
- Administrative Services
- Emotional Intelligence
- Referral Identification
- Written Communications
Work Schedule
- Shift: 1st shift (United States of America)
- Hours Per Week: 37.5