System Support Administrator, Associate

About the Role

Join the Naval Nuclear Laboratory (NNL) User Services team as a System Support Administrator. In this role, you will be the go-to expert ensuring seamless operation and connectivity across the end-user computing environment.

Key Responsibilities

• Help Desk Escalation: Tackle advanced issues escalated from the help desk, applying your technical knowledge to drive prompt resolution of user-reported issues.
• Collaboration & Problem Solving: Partner with desktop management, software management, streaming services, network management, and other IT Subject Matter Experts to resolve complex IT challenges ensuring a positive user experience. You'll play a key role in cross-functional efforts to keep our systems secure and operational.
• Technical Support & Troubleshooting: Provide hands-on assistance for a variety of user client devices, computer peripherals, print devices, and conference room equipment. Diagnose and resolve hardware, software, and network connectivity issues to maintain productivity and uptime.
• Installation & Configuration: Provision, configure and install user client devices, operating systems, and network software.

Requirements & Tech Stack

• Windows operating system environment
• Microsoft 365 apps (e.g., Outlook, Word, Excel, Teams)

Qualifications

• Bachelor's degree from an accredited college or university in a related field; or
• Master's degree from an accredited college or university in a related field.

Preferred Skills

• Ability to communicate clearly with users of varying technical abilities.
• Experience diagnosing simple hardware or software issues.

Work Environment

• U.S. Citizens only.
• Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter.
• Must be able to pass a drug test.

Compensation

• Pay Range: $52,300.00 - $78,500.00 annually