Telesales Representative

About the Role

This is a full-time, on-site Telesales Representative role based in Ahmedabad.

Key Responsibilities

• Handle outbound and inbound calls to present products, answer inquiries, and convert leads into sales.
• Follow up on prospects.
• Explain product features and benefits.
• Provide basic technical information.
• Maintain accurate records in the CRM or sales system.
• Coordinate with the sales and service teams to ensure smooth order processing.
• Resolve customer concerns promptly.
• Meet individual and team sales targets.
• Participate in periodic training sessions to stay updated on products, pricing, and sales techniques.

Requirements & Tech Stack

• CRM or call management software.

Qualifications

• Strong communication skills, including clear speaking, active listening, and professional telephone etiquette.
• Customer service and customer support skills to handle inquiries, address concerns, and maintain positive relationships.
• Sales skills, including lead qualification, persuasion, and closing techniques.
• Ability to participate in and apply training related to products, sales processes, and customer handling.
• Basic computer literacy.
• Ability to work on-site in Ahmedabad and manage a high volume of calls in a fast-paced environment.
• Strong organizational skills and attention to detail for maintaining accurate records and follow-ups.
• Prior telesales, inside sales, or call center experience is preferred but not mandatory.
• Minimum high school diploma.
• Higher education in business, marketing, or a related field is an advantage.