Customer Service Representative

About the Role

• Location: Louisville, KY (5101 Jeff Commerce Drive, Louisville KY 40219)
• Duration: 6+ months contract w/ possibility of extension
• Work Schedule:
• Training: Onsite, 8am-4:30pm for the first 6-8 weeks.
• Permanent: 9:30am-6:00pm OR 10:00am-6:30pm.

Key Responsibilities

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Requirements & Tech Stack

• Proficient with Microsoft Office.
• Able to type 35 wpm or greater.

Qualifications

• Previous call center experience preferred.
• Previous healthcare experience is desired.
• Excellent interpersonal communication skills.
• Strong problem-solving skills.
• Pharmacy Board Technician Registration required within the first 30 days of employment.
• Must be authorized to work in USA without requiring sponsorship.