IT Analyst

About the Role

At Houston Methodist, the Information Technology (IT) Analyst provides support on multiple projects within an assigned department. This position is primarily focused on learning. Under the guidance of department management or an assigned mentor, you will assist and support the team and department customers to advance the goals of the department and organization. Assignments will be based on department needs and the incumbent's development. The IT Analyst possesses sufficient basic technical expertise to support assigned department projects and initiatives.

Key Responsibilities

• Supports the IT team and customers by participating in assigned projects and contributing to the timely completion of project deliverables.
• Maintains positive working relationships with IT stakeholders, hospital staff, and vendors.
• Participates in problem-solving, considering timeliness, effectiveness, and practicality in addressing department and client needs.
• Proactively seeks out assignments and learning opportunities within the assigned department or on cross-departmental teams.
• Contributes to the development of effective business decisions through clear, concise communication and reporting, using data to support conclusions.
• Provides input and recommendations for process improvements and customer service approaches.
• Seeks out opportunities to increase efficiency and productivity for self and the department.
• Supports team goals and metrics through efficient, timely issue resolution of assignments.
• Develops foundational knowledge across IT functions and seeks opportunities to strengthen skill sets.
• Applies knowledge gained from educational background and project assignments to strengthen skill sets.
• Proactively manages own professional development, including completing an Individual Development Plan (IDP).

Requirements & Tech Stack

• General knowledge of a variety of technologies including Microsoft OS and Microsoft applications.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Business professional work attire.

Qualifications

• Education: Bachelor’s degree in information technology, Business, or a related field.
• Skills & Abilities:
• Demonstrates skills and competencies necessary to safely perform assigned job duties.
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a customer-service-focused manner.
• Strong listening, communication, and interpersonal skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Licenses & Certifications (Preferred):
• EPIC - Certification (EPIC), if EPIC is within the role or team assignment.
• On-Call: Yes
• Travel:
• May require travel within the Houston Metropolitan area.
• May require travel outside the Houston Metropolitan area.