Guest Services Associate

Job Title: Guest Services Associate

Key Responsibilities

• Check hotel guests in and out courteously and provide information to guests and visitors.
• Process all payments according to established hotel requirements, including cash and credit card handling.
• Ensure procedures are completed to the hotel's standards.
• Assist wherever necessary to deliver optimum guest service.
• Provide excellent customer service to arriving and departing guests and owners.
• Make reservations and confirmations.
• Efficiently maintain daily organization of the front desk operation.
• Follow PAH Management operational policies and procedures, including safety and security standards.
• Communicate with guests and co-workers, receive and transmit mail, phone, and written messages, and relay pertinent information using logbooks.
• Coordinate all guest requests for special arrangements of services.
• Courteously and efficiently inform guests of hotel services, features, and room amenities.
• Assist with guest issues with professionalism, maintaining a hospitable attitude.
• Perform other duties as assigned by the Front Office Manager.

Requirements & Tech Stack

• High school diploma or equivalent.
• Customer service experience, preferably in a hotel or related field.
• Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to communicate information and ideas clearly.
• Ability to effectively listen to and understand the concerns and issues raised by co-workers and guests.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs.).
• Ability to bend, lift, and remain standing or walking for the entire shift.

Preferred Qualifications

• Previous front desk or guest services experience in a hotel or related hospitality setting.
• Experience with hotel property management systems (PMS).

Work Environment

• This position is based on property in Fayetteville, AR.
• Fast-paced front desk environment with constant guest interaction.

Compensation and Benefits

• Competitive base salary/pay commensurate with experience.
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH Management

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.