Personal am Front Desk

About the Role

The Investment Banking Alliance is an international community that connects investment bankers and finance professionals worldwide, supporting their professional development.

As a Front Desk employee, you will represent the Investment Banking Alliance as the first point of contact for community members, partners, and external inquiries. This role is full-time and fully remote, with close collaboration with various internal contacts.

Key Responsibilities

• Professional handling and forwarding of telephone calls.
• Processing emails and messages.
• Handling inquiries via digital channels.
• Coordinating virtual appointments.
• Supporting the organization of online events.
• Ensuring smooth information flow within the team.

Qualifications

• Strong service orientation and experience in customer support, including professional handling of various concerns (Customer Service, Communication).
• Confident demeanor on the phone and professional conversation management, including structured forwarding of calls and messages (Phone Etiquette).
• Experience with classic front-desk and reception duties such as appointment coordination, visitor management in digital formats, and general office organization (Receptionist Duties).
• Good computer skills, proficient use of common office programs, video conferencing tools, and online communication platforms (Computer Literacy).
• Desirable: Experience in an international environment, very good German and English language skills, high reliability, organizational skills, and an independent and structured way of working in a remote setting.