CTL-Quick Commerce Last Mile, GSF Prime Now

Job Title: Channel Team Lead

Company: Amazon

Key Responsibilities

• Account Management: Managing and driving the growth of Channel partners/stores’ business with Amazon.
• Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting a targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training and coaching on Amazon processes, products, operating model, and SOPs.
• Enable network with new product launches and partner with operations and other teams.
• Reporting: Maintain and publish routine reporting on stores' current performance and business with Amazon.
• Publish recommendations and action plans based on data.
• Report the overall Network Health in the assigned territory.
• Team Management: Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring.
• Drive a team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.
• Work with stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR, and other key metrics).
• Handle day-to-day operational escalations and be available round the clock to manage issues.
• Manage internal/external stakeholders.
• Support station operations and/or customer deliveries.
• Lead an operation for +20k packages.
• Manage On-The-Road execution encompassing Delivery Service Partners, and Drivers on route.
• Develop strategies to streamline operations.
• Lead a team of UTR & OTR TLs and +30 Associates.
• Solve complex problems and make key decisions and escalations on behalf of the team.
• Foster a culture of Safety.
• Protect service levels by monitoring and improving drivers' and associates' performance.
• Assemble the right team, assign tracking strategy, and control the operation to ensure timely and successful Last Mile delivery.

Requirements & Tech Stack

• Strong leadership capabilities and people management skills.
• Good communication skills.
• Ability to communicate and explain to individuals and the team what needs to be achieved for the Delivery Center/Amazon to achieve its objectives.
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the team in developing their understanding of Customer Experience and knowledge of what customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill customer needs.
• Analytical Skills: Effectively analyze and interpret information, identifying and validating key facts, including reviewing alternatives to determine advantages and associated risks.
• Advanced Excel skills.
• Operations/People Handling skills.
• Knowledge of materials management processes, including inventory management, purchasing, warehouse management, and material requirements planning.

Qualifications

• Bachelor Degree / MBA.