2027 Claim Trainee Program

About the Role

This is an individual contributor position that works under close supervision, and within defined authority limits, to handle and resolve low complexity commercial claims for a specific line of business.

Key Responsibilities

• Develops a working knowledge of commercial insurance and learns to manage an inventory of low complexity claims by successfully completing a formal training program.
• Follows company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.
• Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners.
• Achieves quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.
• Determines liability and compensability by conducting investigations to gather pertinent information, taking statements from insureds, witnesses, and working with experts to verify the facts of the claim.
• Collaborates with appropriate internal and external partners, suppliers, and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.
• Authorizes claim disbursements within authority limit with manager approval by determining liability and compensability of the claim, negotiating settlements, and escalating to manager as appropriate.
• Meets or exceeds quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Learns and maintains compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations, or trends for the line of business.
• May perform additional duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite and ability to learn business-related software.

Qualifications

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Developing ability to exercise independent judgement, solve problems, and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Ability to manage multiple priorities and adapt to a changing environment.
• Ability to value diverse opinions and ideas.
• Bachelor's degree preferred.
• A 3.0 or higher GPA preferred.
• Demonstrated leadership through prior work experience or participation in extra-curricular activities is a plus.
• Prior corporate internship(s) is preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.

Additional Notes

• Targeted start date: June 2027.
• Compensation range in specific jurisdictions: $35,000 to $65,000 annually.